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Airport transfers, taxis and executive cars

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What our customers say

Overall Rating
(375)
"Great service "
" ."
"Great driver - really nice guy"
"Excellent communication pre-travel. Superb timing. Would definitely use again ! I "
"Our meal over ran but the driver waited "
Testimonials 4.2/5 based on 375 reviews
"Great service "
"n"
" ."
"driver never turned up"
"Great driver - really nice guy"
"Thanks "
"Our taxi was fine but the driver didn't read the note I gave when I booked and couldn't find us. I had to go to the main road to guide him in. Please make sure and directions given when booking are followed. "
"Excellent communication pre-travel. Superb timing. Would definitely use again ! I "
"Our meal over ran but the driver waited "
"Service was good and would book again"
"Friendly, on time and knew where he was going."
"The taxi was a no show. "
"Driver was great despite my original train being cancelled and my arrival time changing. "
"Very courteous & prompt"
".."
"Very good service "
"Overall the driver was excellent. My journey was comfortable."
"Driver contacted me just before my train arrived to let me know where he was and what the registration of the car was, got me home quickly despite unexpected road closure. Strongly recommend."
"Excellent service "
"We were charged twice?"
"I had to ring up to establish where the driver was. They did arrive eventually but late."
"Although the vehicle was a little cramped as we were 6 adults, the driver was exceptionally friendly and patient with us all. He was on time and contacted us prior to collection. "
"I would not have classed the vehicle as executive(what I paid for), which was embarrassing for myself infront of my guests. Also I received a call in the moring from the driver to say that he was on his way, could he pick me up earlier and change the order of the collection and 'via'. I had to be very direct that he was going to be 12+ hours early, my booking was correct and the reason I booked the order was pick up drop off 'via' and then final destination."
"Did not show up and have asked for a refund"
"Very expensive but I appreciate the distance. Today was £62 for 12 miles so I would have to plan in advance to use it more frequently. "
"Driver was really great but the fact I was unable to cancel for a refund more than 24 hrs ahead of the journey (on a night where another fare would have been guaranteed) was annoying and the cost was incredibly high."
"I had to call to check where the driver was. Had I not done this, I’m not sure he would have turned up!"
"On time, knew where he was going, clean car. Great service."
"Late arrival, driver remained in car whilst I had to open the boot and load cases. Seemed a nervous driver. Price charged is shocking as should be around £10. I am most unimpressed. "
"All good"
"It was great"
"Great transfer to the terminal. "
"No driver ever turned up at 1130 in the morning. The company said no order had been made despite it being prepaid. I had to get a lift from someone else and was late for a wedding."
"n/a"
"n/a"
"Exactly as described "
"Good driver, very glad that we had him on both journeys "
"Punctual service"
"Good"
"Very good service start to finish. Would only ask that dispatch was easier to get hold of (picked up the phone)"
"All good thank you although the Mercedes E Class was substituted with a taxi, not really a problem although I believe that a credit is due? "
"Thank you "
"good"
"He made me if I am ok few times. And he smiles when I came in car. "
"An excellent service. Friendly driver. Roomy car. I will happily recommend "
"I rang the taxicode number to cancel 6 times before I could get through to someone. I left two voicemail messages with booking details and requests to cancel. When I finally got through to someone, they said it was too late to cancel so there would be no refund. No one had checked the voicemail messages. They said they would not even tell the driver that I would not be there. I asked them several times to to do so and they eventually agreed. However they did not contact the driver so he was unable to find alternative work. "
"Brilliant service the driver arrived early and got us home quickly."
"Easy to book and pay online ."
"None "
"Perfect service despite my late change of departure. No additional tip because I gave one"
"He was great at communicating so we both knew exactly what to do to meet."
"."
"Was really welcoming and waited a bit longer for a mate didn't rush it."
"Our driver was on time and really made every effort to help us. There was a major police incident on the road to our destination and he took an alternate rout to get us to our destination on time."
"Friendly and efficient "
"Driver was on time and friendly"
"Booking was not registered in the system even though I received email confirmation "
"Overall excellent service! Thanks "
"super friendly and helpful driver"
"I used your app to book but although I thought I had booked fir the morning the app had used a 24 hour click so booked my taxi for the evening. I rang the tel number to change this immediately but no reply and had to leave messages. No one returned my calls. I tried to cancel with the allotted driver but he could not help me either. Rubbish . Very upset and angry."
"I used your app to book but although I thought I had booked fir the morning the app had used a 24 hour click so booked my taxi for the evening. I rang the tel number to change this immediately but no reply and had to leave messages. No one returned my calls. I tried to cancel with the allotted driver but he could not help me either. Rubbish . Very upset and angry."
"Arrived on time, driver was polite and friendly, great service "
"."
"Extremely prompt and reliable. Thank you."
"Good"
"Great friendly driver on time and would use that particular firm again "
"Great pick up ... On time and lovely driver . recommend "
"Driver was early and text to advise us he was there and ready when we were. Very good service. "
"Too expensive."
"About half an hour late but did apologise and was a nice driver "
"About half an hour late but did apologise and was a nice driver "
"I had to call h for him to come pick us up as he seems not to be aware of our reservation. He arrived 20 late"
"Good services, I have wrongly inputted the pick up time and call the cs. They helped me to change back to my desired rapidly. The driver arrived on time and kindly to help to move my luggages on and off the taxi. Highly recommend to use again."
"Had an email from the company two hours before pick up advising me to cancel and then another to inform me that I was late. I then had to make alternative arrangements to get home. Tried calling head office and call handler could not even speak enough English to read my booking number."
"Recommended "
"very good"
"A good experience, will use again."
"+"
"The driver didn’t show on the Return journey and left me in the dark alone. I ad to pay for another cab "
"The driver was polite and friendly and did his best to find alternative routes to avoid some bad traffic conditions, caused by a variety of reasons out side his ocntrol - roadworks and heavy traffic. Despite that the journey took longer than predicted and it was forunutate that we had built in enough time by booking well in advance. Thsats the only reason for a 4* rather than 5* rating. I have not added a tip below as I have already tipped him with cash (£5) at the end of the journey."
"All good thank you "
"Not quite the executive vehicle but a fine taxi - clean and plenty of room. Driver was super helpful and flexible when we asked to move back the return journey"
"The driver cancelled hence the rating"
"The driver cancelled hence the rating"
"Premium service. "
"Pleasant driver, I felt very well looked after, premium service. Already left tip with the driver"
"Really easy to book and very polite driver. Smooth drive which was very comfortable."
"Great service, worked perfectly, thanks! "
"Excellent service on time and pleasant journey"
"Driver was on time and very perfectional. Couldn't have been more helpful. "
"Our overall experience was brilliant - our driver was extremely helpful and everything about our journey went to plan and ran smoothly. Would 100% recommend this service. "
"Great 👍 "
"Our flight was delayed and trains cancelled so we arrived 25 minutes later than anticipated. I contacted the numbers provided to let them know and check all would be fine. I was told it was but there would be a £10 charge to change the booking. The driver then called me to find out where we were as the message had not been passed on. The car and driver were not as expected. The car was dusty and did not look or feel particularly clean. The driver stayed in the car while we put our own luggage in the boot. He also appeared unaware that I had prepaid. This experience is not what I would have expected for an “executive minicab”. The return driver was on time and the car was much better (although not a Mercedes. Car clean and driver got out to meet us and load luggage. The driver told us that as we had booked a Mercedes (which his car was not) then I would get a refund. I was given a refund of £10 which was the cost of the change (not our fault due to plane and train routes). I paid £141 for a return trip return trip in an executive minicab, which I did not get. "
"I did not personally travel so cannot give personal feedback but my guests had no adverse comments and the 2 minibuses were certainly on time so on that basis I have given a rating of Good."
"Really quite a disappointing experience, booked taxi day before for £57 and received an email the next day that it has been cancelled without any reason as to why. I ring the company up and ask why and was told there arent any cars available. I ask the person on the phone are there any taxis available around the time I requested and all of sudden there is the same taxi available at the same time I originally requested it for. The only difference is that it is over £30 more expensive. £88 for a taxi before midnight is exploitation and clearly wanted to charge more than your site originally quoted. Not only that but the driver turned up 30 mins early, wasn’t helpful and refused at first to change the first dropoff destination, I asked him to swap the destination to somewhere closer and he kept saying no. Only till we told him how much we’re paying and still not getting a good service he agreed."
"It was ok but nobody answered call after 12am when I called "
"Friendly driver."
"We tipped in cash. Driver was great"
"Took a while to contact the driver for amendments to booked journey as I made a mistake with the address "
"very good service .but second driver took to many mobile calls. Hand held"
"Great and professional service provided by Miah. He took care of my mum and nephew. Thank you!!!"
"Very cheerful and helpful driver especially as we had a small dog who to adjust to riding in a new vehicle."
"This was booked for our team who were leaving the hospital late. It was scheduled to arrive at 2:15 and we received a call at 2:30 that the car was not there and was not tracking properly. They said it looked like there wasn't really an allocated driver. No one arrived and they resorted to walking the journey at 2:30AM. I would like a refund for the journey please."
"The driver never turned up. The taxi company did not answer when trying to reach them. The journey did not happen."
"The driver never turned up. The taxi company did not answer when trying to reach them. The journey did not happen."
"Efficient, friendly - really happy with the service. Thanks!"
"Driver was friendly and on time "
"We pre paid for our journey and the driver called to say he would be at least 20 mins late. We were unable to wait at the venue and had to get a lift instead. Not impressed. Total waste of £43. "
"We pre paid for our journey and the driver called to say he would be at least 20 mins late. We were unable to wait at the venue and had to get a lift instead. Not impressed. Total waste of £43. "
"Although the pick up was slightly late we were kept informed."
"Would never use this company again they don't allocate a driver till the day before ! so they cancelled it what good is that happy to take your money to book it 10 days in advance then cancel the day before! great thanks "
"Ok"
"Great service"
"Driver was courteous, vehicle was super clean. Top service. "
"No"
"Overall great experience "
"Great experience "
"Driver turned up on time and also return pickup as arranged "
"."
"Friendly drivers, arrived on time. No issues with pick ups on drop offs Would use again. "
"Efficient service but rather expensive."
"The driver is friendly and helpful"
"I understand that problems happen but for the cost of the fare I was not particularly impressed that we did not get the car that I paid for."
"I understand that problems happen but for the cost of the fare I was not particularly impressed that we did not get the car that I paid for."
"All good"
"Easy to book and on time. The driver phoned me when he arrived and I also recieved a text message too. Perfect service"
"He was a littlelate but texted beforehand to warn me so it wasn't a problem."
"Brilliant friendly service"
"Received a text to say he’d started the journey , then another to say he was 13 mins away . Was very patient while waiting for all passengers after leaving a wedding reception. Good prompt reliable service. Thank you "
"I think the car was in the shop being fixed but I didn’t mind the journey was great "
"Happy with service provided"
"Miah was great - turned up on time with a spotlessly clean wagon for 6 and then picked us up again at the appointed hour. Would definitely use him again. "
"Yes good driver"
"Taxi never arrived, phoned to ask where he was and he was rude and refused to get a taxi to me"
"Good service"
"You sent the 7 seater not the Mercedes that I ordered as my wife had a job to get in the vehicle to high. That why I ordered a Merc. "
"did not arrive was cancelled last min awaiting refund "
"Good and happy with the service! "
"The driver was a bit pushy about needing to wait additional 5 minutes until I was done with the vet appointment- I was a bit annoyed by that given I paid £30 for literally 1mile drive "
"Driver was 15 mins late"
"We did not have the 6 seater as promised. One of our party had mobility problems. "
"Good experience with the drive"
"Excellent"
"Good service"
"i missed my train because your driver didn’t bother turning up. don’t even know if he turned up cause i had to run the 1 and a half mile journey with a cricket bag on in under 10 mins. Thanks for that. great service. fuck off i will NOT be leaving you a tip you shmuck."
"i missed my train because your driver didn’t bother turning up. don’t even know if he turned up cause i had to run the 1 and a half mile journey with a cricket bag on in under 10 mins. Thanks for that. great service. fuck off i will NOT be leaving you a tip you shmuck."
"Driver was polite and on time but there was no child seat as requested and the car was not the same standard as I’d booked. Not impressed by your service at all. "
"Arrived at my destination quicker than expected which was a pleasant surprise "
"On time and very polite. "
"Was ok. "
"Lovely driver! What a guy! Really looked after my mum who is disabled. He was very patient with her and ensured she was back safely before leaving "
"Very good service"
"Very positive, no complaints what so ever"
"Very good service"
"Excellent"
"Great"
"Really wonderful driver, friendly, communicative and prompt. A pleasure."
"Taxi was on time and in the car we expected. Driver drove right up behind another car which had P plates, a recently passed driver. I found this to be erratic and dangerous. He also sped on several parts of the journey, often driving too close to other cars. He was also using his phone (for sat nav) whilst driving which was unnerving. We were glad to get home in one piece but won't be leaving a tip for the driver - except maybe to slow down!! "
"Booked taxi for 7am as I had to be in hospital by 7.30driver turned up at 7.52 then tried to charge me again"
"Excellent "
"Excellent service and we would always use this company again."
"There was nothing wrong with the driver but the booking service was awful. Payed way too much, then got a call asking for more money, very rude and not interested in anything I said. Do not use taxicode "
"Driver was few minutes late but no issue. Gentleman was very polite, all service was great. "
"."
"Very good serivce."
"After finding out a friend had tested positive for covid who was supposed to be travelling with us on the day of the trip, they would not refund any of the pre-paid £202 booking fee. This is extremely frustrating. I spent hours on the phone to someone who was very rude and unhelpful. The trip was cancelled 5 hours in advance of the collection with the main office. They then failed to tell the driver who still arrived to collect us who then got angry with my wife when he found out the trip was cancelled. Very very poor service, would not use this service again or recommend anyone to! Disgusting service."
"Very good service"
"It was a good experience "
"It was a good experience "
"The driver was OK and the car was tidy. I have a problem with the fare. It was close to £300 which I found too expensive. I mad e a mistake when booking and booked the cab for 5.45 am. I corrected it later in an e-mail to 5.45pm and return before midnight. Just wondering whether the calculations were made on the higher rate i.e. before 07.00am? I gave a cash tip to the driver."
"Brilliant service, turned up early and was happy to wait. "
"Comfortable journey. I got to my destination in time. Would use the sevice again and would recommendation."
"Very good service."
"Very positive, easy to book and taxi was on time. Would use again."
"Good"
"Was amazing very polite driver would recommend "
"He called me before I arrived (on time) and wasn't answering his phone and was late"
"OK will use again"
"Very good all round, the driver waited whilst we got our group & luggage together."
"Loveliest driver and bang on time "
"Experience was brilliant and on time. Driver took time to find me as I got lost as was unsure on the area. Will be using this service again. Thank you so much "
"Friendly driver, really on time, safe driving."
"Boss man was great "
"Meet & Greet service not provided. Driver was not waiting for us and I had to keep ringing to tell him I expect to be picked up from the drop off zone as advertised. With one passenger in a wheelchair and unable to walk it was only thanks to Gatwick special assistance that we were able to get to where the taxi was and that was after 30 minutes of ringing the driver. Would not use this company again."
"Polite, helpful and all around Good service "
"Excellent service very pleased"
"Was on time but a little earlier than expected. Drivers were friendly and communicated well if unable to find address."
"Not 5 stars just because driver phoned beforehand to change pick up time. I agreed as we could do the time, but feels like it was changed for his own benefit."
"Arrived on time "
"Great service "
"Very good service "
"The driver was friendly and made the experience very pleasant"
"Very good . Driver was early/on-time and offered to help with luggage. Was very polite. Very pleased with service and would use again"
"Firstly, I tried to cancel this trip, literally a few hours after booking it as i was offered a lift by a friend, only to be told point blank i would get zero refund. On this basis alone, i will never use the company again. I then was waiting outside the station with no taxi, checked my emails and realised there was no indication of the car/number plate/driver i should expect to see. I tried the 2 contact numbers from my confirmation email. One just rang through multiple times. The other got through to a drunk sounding woman who put the phone down on me straight away. Whilst in the middle of trying to arrange alternative transport, i get a call from a random number to say my taxi is on its way. The driver, who was nice enough to be fair to him, then clearly tried to make up for lost time by driving uncomfortably fast around blind country lanes. In summary, it got me from A to B, not cheaply, and with the worst customer service i have experienced in a long time. Terrible company. Never again "
"The driver was very polite and helpful "
"Excellent"
"Thank you"
"The vehicle was a 7 seater not an 8 seater . The driver arrived 30mins early and wanted us to leave our event early to go meet him. The vehicle was very very warm inside and made the journey uncomfortable. Unfortunately the driving was also had a lot to be desired I and the fellow passengers were very anxious the whole trip and would not want to repeat it again. The vehicle was clean and the driver was polite."
"The vehicle was a 7 seater not an 8 seater . The driver arrived 30mins early and wanted us to leave our event early to go meet him. The vehicle was very very warm inside and made the journey uncomfortable. Unfortunately the driving was also had a lot to be desired I and the fellow passengers were very anxious the whole trip and would not want to repeat it again. The vehicle was clean and the driver was polite."
"Excellent"
"Very professional "
"DO NOT USE THIS COMPANY!! I paid for a suited chauffeur and an S class Mercedes to take the bride and her mother to the wedding venue. Got a dirty car inside and out with a scruffy driver wearing jeans and baseball cap. The fully liveried taxi arrived half an hour late, driver didn't have the courtesy to apologise or even open the car door for the bride and her mother got, lost on the way to the venue and had to ask the bride to navigate!!! Ruined the start to the wedding. Totally unprofessional. Failed to reply to my complaint in line with their own policy and have now refused a refund. I have to give 1 star as it won't allow me to give less. And this is only half the story......USELESS."
"Taxi didn’t turn up. Helpline numbers were no help at all. Won’t be using this poor service again. "
"Taxi didn’t turn up. Helpline numbers were no help at all. Won’t be using this poor service again. "
"Was only 5 minutes late which is impressive in Ashford. Felt safe and confident with this driver. Please pass on my thanks to him again."
"No problems and lovely driver"
"The service was ok but when booking this executive car to pick up the bride snd groom I didn’t realise it would have “taxi” on the roof. I could have ordered a local taxi firm which many people did. This cost them 22 pounds. I paid 45 no difference in the service at all so was shocked at the difference in price to be honest. "
"Overall good service "
"On time, professional. Covid safe. Good driver"
"Course didn’t happen, need a refund please. "
"Course didn’t happen, need a refund please. "
"Would recommend "
"Great service!"
"Vehicle came at 11:15 booked for 23:15 and then called head office and was refused ability to delay or refund the travel."
"The car was quite old and tired. So not really executive level transport for the price. A local cab (which it was) would have been much cheaper. "
"Very good service"
"Driver arrived on time and the journey was comfortable. "
"The taxi never showed up and I have not been issued a refund"
"The taxi never showed up and I have not been issued a refund"
"Bang on time, pleasant driver, nice comfortable ride "
"lovely friendly driver and on time "
"Driver arrived early. Left at 15:16. Booking was for 15:15. Then hung up the phone on me after giving me an excuse that he had to do the school run. On your terms it says the driver will wait up to 15 mins and 45 mins if it’s an airport. I’m very pleased I didn’t prepay and I will never use this service again. Don’t bother sending me a voucher. "
"Excellent polite driver"
"friendly driver on time and good journey"
"Very good"
"Driver phoned ahead to ensure I was ready. Tipped driver personally."
"Timely & Efficient."
"V good"
"Excellent service with a great driver"
"All OK."
"Very polite gentleman "
"He arrived on time and was polite. "
"Fantastic service :)"
"Brilliant service, cheers to our driver"
"Driver even called the night before to confirm booking - great service"
"Brilliant service, fast, efficient and very professional."
" All good"
"On time. Clean vehicle "
" good thank you"
"I "
"Quick, easy, punctual and professional. Thank you!"
"Great driver. On time, courteous and would defiantly recommend. "
"Super friendly guy, put the radio on full volume when Rihanna came on, despite looking like he really wasn't that into it. He even picked us up even though my boyfriend chose the wrong day. What a legend."
"Excellent Driver, Very Comfortable Ride"
"friendly driver."
"Reliable... Professional "
"Driver was a few minutes late due to traffic, however he was a very pleasant friendly gentleman"
"The journey itself was fine, and I had allowed enough in my booking to ensure I wasn't late. I was emailed asking for my mobile number - I didn't see the email until about 8 minutes after it had been sent, and it seemed silly as I thought my mobile number would have been passed on to the driver somehow through the booking system."
"Very positivie experience, driver was always on time and also able to provide a return journey for me as well"
"Excellent service"
"On time, nice driver Very pleased"
"All round good service"
"All good"
"Very good. Fast and on time"
"Lovely chap as always."
"Great service thank you. "
"Polite driver who was on time, can’t ask for more than that 👍"
"good service, great communication from driver, rang to confirm booking and sent text to say he was on his way. "
"He never turned up"
"Good overall"
"We had a great experience "
"Great, friendly service! Thank you!"
"Excellent service on Xmas day thank you "
"Excellent service "
"Very good service, definitely use again. "
"Excellent driver, punctual and efficient. Clean car. Will use again."
"Excellent service on a return trip booking. Was great to be able to book ahead and pay online. Same courteous driver on both trips. On time. Would use again!"
"Currently dealing with you directly regarding this booking."
"Great, first time and will use again"
"On the whole good, driver very pleasant nice car and comfortable "
"Enjoyable service"
"A good service all round."
"Driver spot on time, called ahead, courteous "
"Everything went very well, and very pleased with service. "
"Great driver as always many thanks"
"Driver refused to leave car to ring door buzzer at 1st pick up Driver arrived 15 mins early for return pick up and interrupted the meal by phoning me."
"We were going to have six people, but we ended up with only five people. It was a good thing there was only the five of us and the luggage as we was literally squashed in the taxi. The sixth person would have been running behind us, or we left the luggage behind. The vehicle was far than adequate for what I requested. We Ordered two taxis from another company for our return journey as we felt very let down by your taxi service. "
"Very good service, thank you. "
"On time, courteous, drove safely."
"brilliant service "
"Drover was very helpful."
"-"
"Very good"
"The driver wasn't friendly and it was a cold morning and he left the windows open throughout journey. We were too nervous to ask him to close them. However he was on time and took us there quickly."
"Driver was on time and drove well in bad weather and got us to our destination in good time. Thank you."
"Entirely wonderful journey. Received a call from the driver letting me know he was there, received a text with the drivers license plate, and had my name confirmed by the driver. (Always good practice for the driver to offer the name you booked under so you’re certain you’re getting into the correct car!) Driver was perfectly polite, reconfirmed my destination and drove smoothly and safely. No complaints!"
"I had booked my journey for my husband well in advance. He was booked to be collected from my mother in laws house at 12.30am. At 12.10am my husband received a call whilst still travelling asking where he and the other passengers were as he was at the property and there was no one there. Had he knocked on the door he would have realised my mother in door was inside awake, so the lights were on. She could have then explained that he was 20 minutes early. I then get a message from my husband to say that the taxi has been cancelled / despite paying £60 upfront! After several attempts between us we finally made contact with the taxi company. After a lot of toing and froing the taxi driver agreed to still collect them but from a different collection point. They made it home in good time, but a lot of unnecessary distress was caused. Not impressed with MTA taxis and will not be booking with them again. "
"I had booked my journey for my husband well in advance. He was booked to be collected from my mother in laws house at 12.30am. At 12.10am my husband received a call whilst still travelling asking where he and the other passengers were as he was at the property and there was no one there. Had he knocked on the door he would have realised my mother in door was inside awake, so the lights were on. She could have then explained that he was 20 minutes early. I then get a message from my husband to say that the taxi has been cancelled / despite paying £60 upfront! After several attempts between us we finally made contact with the taxi company. After a lot of toing and froing the taxi driver agreed to still collect them but from a different collection point. They made it home in good time, but a lot of unnecessary distress was caused. Not impressed with MTA taxis and will not be booking with them again. "
"Helpful call in advance from driver to confirm time and meeting point"
"It was clear the poor chap had a really tight schedule. He was with us 20 mins early and rang every few minutes to hurry us up. He then lost his next job and the trip back felt a bit awkward l. Nice guy but obviously under pressure."
"A good experience!"
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"A few minutes late but did call to let us know he was on his way which was a relief . We were initially concerned when there was no taxi waiting as it's the first time we have booked a taxi online. All went ok in the end."
"On time, good journey, good service - would use again"
"Exactly on time, friendly and got me where I needed early - highly recommended."
"good"
"I tried to cancel this booking several times but was unable to - pushed around from pillar to post. Will never use again"
"On time with a texi, you get what you asked for. "
"The driver never turned up."
"The driver never turned up."
"Lovely driver. Really friendly. Thank you."
"The car rattled and was filthy, driver was 15 minutes late "
"Everything was excellent. "
"The driver was particularly attentive and nice. The drive was smooth and he arranged his schedule to best fit the need for my arrival to the station. I recommend fully"
"A nice guy but did not know about our booking and area. Also during the journey the driver left the vehicle for a short term without explaining why...as well as unsafe driving at T junctions. I got an email and text from you saying we will be picked up 2.30am. Strange. Thanks "
"No comment"
"We struggled to contact our driver when we landed 30 mins early, which makes you stress when he had already text that he was there , so we thought he had left ... after the stress of calling every number on the email and no one answering and the driver not answering we finally got a call at 9 which was our original pick up time that he was outside! Got there in the end but hard at the time after a 10 hr flight when your over tired and can’t think straight .... end of story was we got picked up by requested time and driver was polite ."
"Excellent. Thank you."
"Affordable and on time, with pleasant drivers."
"Little bit of a mix up with the place of arrival. He did call me to let me know and luckily arrived with enough time for my colleague to get her booked train in time. "
"Taxi was on time and the car was in good condition. Driver was on mobile for part of the journey to our appointment. Arrived for the return journey on time and we managed to catch our train home. My only problem was the price. "
"Good service and a friendly driver."
"Driver was very early (to pick us up from our wedding which we didn’t want to leave early) and didn’t wear his seatbelt. The journey was fine though"
"Very nice driver and very good journey"
"My driver was fine, except that he phoned me repeatedly trying to get me to amend my pickup time to be earlier."
"Prompt, reliable service. We had tight timescales for the return journey but your driver was there waiting and got us to our destination on time. Thank You."
"Excellent service. Polite driver, lovely car, would definitely book again. "
"Nice driver. Contact before the journey. On time. Nice drive."
"Lovely chap"
"Lovely chap"
"Excellent service."
"superb driver"
"."
"."
"Excellent communication and incredibly helpful and flexible"
"Prompt efficient service"
"On time nice ride and safe "
"I ordered (and paid for) an E Class Mercedes or similar and the car provided was an old Toyota."
"Driver was prompt friendly and got me to my destination quickly and safely "
"Our taxi did not arrive at all. The office was called and they were closed. It was the taxi to take us home from our wedding day. I will NEVER use this company again. "
"Really lovely service, defo will take again."
"It was good "
"I noted on my booking that we will arrive with the eurostar - so i would have suggested that it would have been logical that the driver would wait at the ‚eurostar‘ entrance. Which he did not. We are not familiar with the station in ashford - therefor did not know that there is a second entrance. The driver did not open the passengers doors even not the rare door for the luggage. A maximum of unpolitness. "
"Driver was very accommodating and polite"
"Excellent service. I recommand"
"Lovely driver. He wheeled our luggage to the car for us. We had a very comfortable journey from the airport to our destination and our return journey was just as pleasant. We will definitely travel this way again now. "
"Dodgy people carrier/minivan. Am just glad anyone turned up at all and on time. Ashford is difficult to find any taxi company that will turn up. "
"OK"
"Arrived 10 mins late - lucky I gave plenty of time for my train. Driver was apologetic "
"Great driver. Punctual and friendly. Will use again. Thanks "
"Ended up being over 10 mins early so I felt a little rushed to get ready "
"Driver was fine and on time."
"perfect for what I needed, no complaints at all "
"Amazing service"
"Highly recommended"
"Iman was brilliant driver. A credit to taxi code."
"On time, nice driver. "
"Driver was on time and very friendly and chatty, will definitely use again. Thank you"
"Great Service, will defiantly use again"
"It was good but I paid £1.50 for SMS notifications and didn't receive any. Also quite pricy, but was useful being able to book online."
"Very Good service"
"Good service, friendly, on time. "
"Taxi was on time. Driver was polite. Car was clean and well driven. Will use this service again. "
"Booked two vehicles, midday vehicle good communication , on time and good service. Second vehicle cancelled by email no substitute, poor reliability won't use again if reliability needed."
"The taxi never showed up and left 7 people stranded at 22:30 on a Saturday night. If I could give NO STARS I most certainly would. Will never use this again."
"MTA Taxis were brilliant. The driver turned up nicely on time both going and coming back. He sent text alerts to say when he was on his way. The driver was very friendly and chatty and helped us with our bags both times. Excellent service would definitely use again."
"Very impressed with service! Would definitely use again. "
"Kept in touch. Perfectly polite. Nice car. Arrived on time. Good service."
"Very good"
"On time and good journey "
"On time and great contact"
"."
"Drivers arrived on time. That's about the only positive aspect I can remember. We had expected a Mercedes Viano as per the booking (paid a little extra for a larger vehicle as this was a special occasion), but the vans used were cramped and uncomfortable with only 6 seats, 3 of which were tip-up. The outbound taxi had music on at full blast in the passenger section and the driver was totally uninterested in us. Meet and greet? He didn't even know where we were going. We had to bang on the glass and ask for the music to be turned down. We were then driven at breakneck speed to the destination. The return journey was nothing short of terrifying, we were hurtled around windy, wet roads, and on two occasions overtaking manoeuvres were made that were nothing short of reckless. As the event organiser I was highly embarrassed to have subjected my guests to such an experience. I had expected something better for the price. £120 to travel 25 miles with no regard to curtesy, comfort or safety. Needless to say I will not be using this service again."
"The driver was on schedule and carefully confirmed he would do the pick-up as requested, arrived safely and on time to the station. Very good."
"Very good, thank you for your service in trying conditions!"
"Very good service for both outward and return journey. Punctual, friendly service."
"Really lovely company! Highly recommend! "
"Driver pleasant -was on time as booked."
"you did not come! Did not answer the phone! pay me back quickly! I am waiting for your refund email!!!!!! "
"Fine no problems at all. Punctual and journey time quicker than I thought. Many thanks Oliver."
"Thank you Boss! you were amazing! we had really good day"
"Driver phoned me when he was close by and asked if I was ready 20 minutes before my booking time.He Then said if I wasn't he would wait.I was ready.so get paid Thank you I'll be 5 minutes.He was.Very polite and friendly guy and we talked all the way to my home.Great Proffesional driver also"
"Great service "
"n"
" ."
"driver never turned up"
"Great driver - really nice guy"
"Thanks "
"Our taxi was fine but the driver didn't read the note I gave when I booked and couldn't find us. I had to go to the main road to guide him in. Please make sure and directions given when booking are followed. "
"Excellent communication pre-travel. Superb timing. Would definitely use again ! I "
"Our meal over ran but the driver waited "
"Service was good and would book again"
"Friendly, on time and knew where he was going."
"The taxi was a no show. "
"Driver was great despite my original train being cancelled and my arrival time changing. "
"Very courteous & prompt"
".."
"Very good service "
"Overall the driver was excellent. My journey was comfortable."
"Driver contacted me just before my train arrived to let me know where he was and what the registration of the car was, got me home quickly despite unexpected road closure. Strongly recommend."
"Excellent service "
"We were charged twice?"
"I had to ring up to establish where the driver was. They did arrive eventually but late."
"Although the vehicle was a little cramped as we were 6 adults, the driver was exceptionally friendly and patient with us all. He was on time and contacted us prior to collection. "
"I would not have classed the vehicle as executive(what I paid for), which was embarrassing for myself infront of my guests. Also I received a call in the moring from the driver to say that he was on his way, could he pick me up earlier and change the order of the collection and 'via'. I had to be very direct that he was going to be 12+ hours early, my booking was correct and the reason I booked the order was pick up drop off 'via' and then final destination."
"Did not show up and have asked for a refund"
"Very expensive but I appreciate the distance. Today was £62 for 12 miles so I would have to plan in advance to use it more frequently. "
"Driver was really great but the fact I was unable to cancel for a refund more than 24 hrs ahead of the journey (on a night where another fare would have been guaranteed) was annoying and the cost was incredibly high."
"I had to call to check where the driver was. Had I not done this, I’m not sure he would have turned up!"
"On time, knew where he was going, clean car. Great service."
"Late arrival, driver remained in car whilst I had to open the boot and load cases. Seemed a nervous driver. Price charged is shocking as should be around £10. I am most unimpressed. "
"All good"
"It was great"
"Great transfer to the terminal. "
"No driver ever turned up at 1130 in the morning. The company said no order had been made despite it being prepaid. I had to get a lift from someone else and was late for a wedding."
"n/a"
"n/a"
"Exactly as described "
"Good driver, very glad that we had him on both journeys "
"Punctual service"
"Good"
"Very good service start to finish. Would only ask that dispatch was easier to get hold of (picked up the phone)"
"All good thank you although the Mercedes E Class was substituted with a taxi, not really a problem although I believe that a credit is due? "
"Thank you "
"good"
"He made me if I am ok few times. And he smiles when I came in car. "
"An excellent service. Friendly driver. Roomy car. I will happily recommend "
"I rang the taxicode number to cancel 6 times before I could get through to someone. I left two voicemail messages with booking details and requests to cancel. When I finally got through to someone, they said it was too late to cancel so there would be no refund. No one had checked the voicemail messages. They said they would not even tell the driver that I would not be there. I asked them several times to to do so and they eventually agreed. However they did not contact the driver so he was unable to find alternative work. "
"Brilliant service the driver arrived early and got us home quickly."
"Easy to book and pay online ."
"None "
"Perfect service despite my late change of departure. No additional tip because I gave one"
"He was great at communicating so we both knew exactly what to do to meet."
"."
"Was really welcoming and waited a bit longer for a mate didn't rush it."
"Our driver was on time and really made every effort to help us. There was a major police incident on the road to our destination and he took an alternate rout to get us to our destination on time."
"Friendly and efficient "
"Driver was on time and friendly"
"Booking was not registered in the system even though I received email confirmation "
"Overall excellent service! Thanks "
"super friendly and helpful driver"
"I used your app to book but although I thought I had booked fir the morning the app had used a 24 hour click so booked my taxi for the evening. I rang the tel number to change this immediately but no reply and had to leave messages. No one returned my calls. I tried to cancel with the allotted driver but he could not help me either. Rubbish . Very upset and angry."
"I used your app to book but although I thought I had booked fir the morning the app had used a 24 hour click so booked my taxi for the evening. I rang the tel number to change this immediately but no reply and had to leave messages. No one returned my calls. I tried to cancel with the allotted driver but he could not help me either. Rubbish . Very upset and angry."
"Arrived on time, driver was polite and friendly, great service "
"."
"Extremely prompt and reliable. Thank you."
"Good"
"Great friendly driver on time and would use that particular firm again "
"Great pick up ... On time and lovely driver . recommend "
"Driver was early and text to advise us he was there and ready when we were. Very good service. "
"Too expensive."
"About half an hour late but did apologise and was a nice driver "
"About half an hour late but did apologise and was a nice driver "
"I had to call h for him to come pick us up as he seems not to be aware of our reservation. He arrived 20 late"
"Good services, I have wrongly inputted the pick up time and call the cs. They helped me to change back to my desired rapidly. The driver arrived on time and kindly to help to move my luggages on and off the taxi. Highly recommend to use again."
"Had an email from the company two hours before pick up advising me to cancel and then another to inform me that I was late. I then had to make alternative arrangements to get home. Tried calling head office and call handler could not even speak enough English to read my booking number."
"Recommended "
"very good"
"A good experience, will use again."
"+"
"The driver didn’t show on the Return journey and left me in the dark alone. I ad to pay for another cab "
"The driver was polite and friendly and did his best to find alternative routes to avoid some bad traffic conditions, caused by a variety of reasons out side his ocntrol - roadworks and heavy traffic. Despite that the journey took longer than predicted and it was forunutate that we had built in enough time by booking well in advance. Thsats the only reason for a 4* rather than 5* rating. I have not added a tip below as I have already tipped him with cash (£5) at the end of the journey."
"All good thank you "
"Not quite the executive vehicle but a fine taxi - clean and plenty of room. Driver was super helpful and flexible when we asked to move back the return journey"
"The driver cancelled hence the rating"
"The driver cancelled hence the rating"
"Premium service. "
"Pleasant driver, I felt very well looked after, premium service. Already left tip with the driver"
"Really easy to book and very polite driver. Smooth drive which was very comfortable."
"Great service, worked perfectly, thanks! "
"Excellent service on time and pleasant journey"
"Driver was on time and very perfectional. Couldn't have been more helpful. "
"Our overall experience was brilliant - our driver was extremely helpful and everything about our journey went to plan and ran smoothly. Would 100% recommend this service. "
"Great 👍 "
"Our flight was delayed and trains cancelled so we arrived 25 minutes later than anticipated. I contacted the numbers provided to let them know and check all would be fine. I was told it was but there would be a £10 charge to change the booking. The driver then called me to find out where we were as the message had not been passed on. The car and driver were not as expected. The car was dusty and did not look or feel particularly clean. The driver stayed in the car while we put our own luggage in the boot. He also appeared unaware that I had prepaid. This experience is not what I would have expected for an “executive minicab”. The return driver was on time and the car was much better (although not a Mercedes. Car clean and driver got out to meet us and load luggage. The driver told us that as we had booked a Mercedes (which his car was not) then I would get a refund. I was given a refund of £10 which was the cost of the change (not our fault due to plane and train routes). I paid £141 for a return trip return trip in an executive minicab, which I did not get. "
"I did not personally travel so cannot give personal feedback but my guests had no adverse comments and the 2 minibuses were certainly on time so on that basis I have given a rating of Good."
"Really quite a disappointing experience, booked taxi day before for £57 and received an email the next day that it has been cancelled without any reason as to why. I ring the company up and ask why and was told there arent any cars available. I ask the person on the phone are there any taxis available around the time I requested and all of sudden there is the same taxi available at the same time I originally requested it for. The only difference is that it is over £30 more expensive. £88 for a taxi before midnight is exploitation and clearly wanted to charge more than your site originally quoted. Not only that but the driver turned up 30 mins early, wasn’t helpful and refused at first to change the first dropoff destination, I asked him to swap the destination to somewhere closer and he kept saying no. Only till we told him how much we’re paying and still not getting a good service he agreed."
"It was ok but nobody answered call after 12am when I called "
"Friendly driver."
"We tipped in cash. Driver was great"
"Took a while to contact the driver for amendments to booked journey as I made a mistake with the address "
"very good service .but second driver took to many mobile calls. Hand held"
"Great and professional service provided by Miah. He took care of my mum and nephew. Thank you!!!"
"Very cheerful and helpful driver especially as we had a small dog who to adjust to riding in a new vehicle."
"This was booked for our team who were leaving the hospital late. It was scheduled to arrive at 2:15 and we received a call at 2:30 that the car was not there and was not tracking properly. They said it looked like there wasn't really an allocated driver. No one arrived and they resorted to walking the journey at 2:30AM. I would like a refund for the journey please."
"The driver never turned up. The taxi company did not answer when trying to reach them. The journey did not happen."
"The driver never turned up. The taxi company did not answer when trying to reach them. The journey did not happen."
"Efficient, friendly - really happy with the service. Thanks!"
"Driver was friendly and on time "
"We pre paid for our journey and the driver called to say he would be at least 20 mins late. We were unable to wait at the venue and had to get a lift instead. Not impressed. Total waste of £43. "
"We pre paid for our journey and the driver called to say he would be at least 20 mins late. We were unable to wait at the venue and had to get a lift instead. Not impressed. Total waste of £43. "
"Although the pick up was slightly late we were kept informed."
"Would never use this company again they don't allocate a driver till the day before ! so they cancelled it what good is that happy to take your money to book it 10 days in advance then cancel the day before! great thanks "
"Ok"
"Great service"
"Driver was courteous, vehicle was super clean. Top service. "
"No"
"Overall great experience "
"Great experience "
"Driver turned up on time and also return pickup as arranged "
"."
"Friendly drivers, arrived on time. No issues with pick ups on drop offs Would use again. "
"Efficient service but rather expensive."
"The driver is friendly and helpful"
"I understand that problems happen but for the cost of the fare I was not particularly impressed that we did not get the car that I paid for."
"I understand that problems happen but for the cost of the fare I was not particularly impressed that we did not get the car that I paid for."
"All good"
"Easy to book and on time. The driver phoned me when he arrived and I also recieved a text message too. Perfect service"
"He was a littlelate but texted beforehand to warn me so it wasn't a problem."
"Brilliant friendly service"
"Received a text to say he’d started the journey , then another to say he was 13 mins away . Was very patient while waiting for all passengers after leaving a wedding reception. Good prompt reliable service. Thank you "
"I think the car was in the shop being fixed but I didn’t mind the journey was great "
"Happy with service provided"
"Miah was great - turned up on time with a spotlessly clean wagon for 6 and then picked us up again at the appointed hour. Would definitely use him again. "
"Yes good driver"
"Taxi never arrived, phoned to ask where he was and he was rude and refused to get a taxi to me"
"Good service"
"You sent the 7 seater not the Mercedes that I ordered as my wife had a job to get in the vehicle to high. That why I ordered a Merc. "
"did not arrive was cancelled last min awaiting refund "
"Good and happy with the service! "
"The driver was a bit pushy about needing to wait additional 5 minutes until I was done with the vet appointment- I was a bit annoyed by that given I paid £30 for literally 1mile drive "
"Driver was 15 mins late"
"We did not have the 6 seater as promised. One of our party had mobility problems. "
"Good experience with the drive"
"Excellent"
"Good service"
"i missed my train because your driver didn’t bother turning up. don’t even know if he turned up cause i had to run the 1 and a half mile journey with a cricket bag on in under 10 mins. Thanks for that. great service. fuck off i will NOT be leaving you a tip you shmuck."
"i missed my train because your driver didn’t bother turning up. don’t even know if he turned up cause i had to run the 1 and a half mile journey with a cricket bag on in under 10 mins. Thanks for that. great service. fuck off i will NOT be leaving you a tip you shmuck."
"Driver was polite and on time but there was no child seat as requested and the car was not the same standard as I’d booked. Not impressed by your service at all. "
"Arrived at my destination quicker than expected which was a pleasant surprise "
"On time and very polite. "
"Was ok. "
"Lovely driver! What a guy! Really looked after my mum who is disabled. He was very patient with her and ensured she was back safely before leaving "
"Very good service"
"Very positive, no complaints what so ever"
"Very good service"
"Excellent"
"Great"
"Really wonderful driver, friendly, communicative and prompt. A pleasure."
"Taxi was on time and in the car we expected. Driver drove right up behind another car which had P plates, a recently passed driver. I found this to be erratic and dangerous. He also sped on several parts of the journey, often driving too close to other cars. He was also using his phone (for sat nav) whilst driving which was unnerving. We were glad to get home in one piece but won't be leaving a tip for the driver - except maybe to slow down!! "
"Booked taxi for 7am as I had to be in hospital by 7.30driver turned up at 7.52 then tried to charge me again"
"Excellent "
"Excellent service and we would always use this company again."
"There was nothing wrong with the driver but the booking service was awful. Payed way too much, then got a call asking for more money, very rude and not interested in anything I said. Do not use taxicode "
"Driver was few minutes late but no issue. Gentleman was very polite, all service was great. "
"."
"Very good serivce."
"After finding out a friend had tested positive for covid who was supposed to be travelling with us on the day of the trip, they would not refund any of the pre-paid £202 booking fee. This is extremely frustrating. I spent hours on the phone to someone who was very rude and unhelpful. The trip was cancelled 5 hours in advance of the collection with the main office. They then failed to tell the driver who still arrived to collect us who then got angry with my wife when he found out the trip was cancelled. Very very poor service, would not use this service again or recommend anyone to! Disgusting service."
"Very good service"
"It was a good experience "
"It was a good experience "
"The driver was OK and the car was tidy. I have a problem with the fare. It was close to £300 which I found too expensive. I mad e a mistake when booking and booked the cab for 5.45 am. I corrected it later in an e-mail to 5.45pm and return before midnight. Just wondering whether the calculations were made on the higher rate i.e. before 07.00am? I gave a cash tip to the driver."
"Brilliant service, turned up early and was happy to wait. "
"Comfortable journey. I got to my destination in time. Would use the sevice again and would recommendation."
"Very good service."
"Very positive, easy to book and taxi was on time. Would use again."
"Good"
"Was amazing very polite driver would recommend "
"He called me before I arrived (on time) and wasn't answering his phone and was late"
"OK will use again"
"Very good all round, the driver waited whilst we got our group & luggage together."
"Loveliest driver and bang on time "
"Experience was brilliant and on time. Driver took time to find me as I got lost as was unsure on the area. Will be using this service again. Thank you so much "
"Friendly driver, really on time, safe driving."
"Boss man was great "
"Meet & Greet service not provided. Driver was not waiting for us and I had to keep ringing to tell him I expect to be picked up from the drop off zone as advertised. With one passenger in a wheelchair and unable to walk it was only thanks to Gatwick special assistance that we were able to get to where the taxi was and that was after 30 minutes of ringing the driver. Would not use this company again."
"Polite, helpful and all around Good service "